Return & Refund Policy

Effective Date: 01 Oct 2026  |  Last Updated: 01 Oct 2026

At APSN Skillup, we are committed to providing learners with a structured, high-quality learning experience. This Return & Refund Policy explains the terms applicable to course registrations, batch transfers, rescheduling, cancellations, and refunds for courses and training programs offered through APSN. By enrolling in an APSN course or program and completing the payment, the learner acknowledges and agrees to the terms set out in this policy.

1. Course Fees and Cancellation

Course fees once paid are non-refundable, and course registrations cannot ordinarily be cancelled. However, refunds may be provided in the limited circumstances specifically described under the “Refunds – Applicable Only in the Following Cases” section of this policy, or where a refund is required under applicable law. Learners are encouraged to review the course details, schedule, eligibility requirements, and other applicable information before completing their registration and payment.

2. Batch Transfer / Rescheduling

APSN may permit a learner to transfer their registration to a different upcoming batch, subject to the conditions outlined below. A batch transfer is a one-time accommodation and is subject to availability and APSN’s approval.

Conditions for Batch Transfer

2.1 Advance Notice

The batch transfer request must be submitted at least 72 hours before the first scheduled live class of the learner’s registered batch. Requests submitted less than 72 hours before the first scheduled live class may not be accepted.

2.2 Seat Availability

A transfer will be permitted only when a seat is available in the requested upcoming batch. Availability of a particular batch does not guarantee that the transfer request will be approved.

2.3 One-Time Transfer Only

A participant may transfer their registration only once. Once the transfer has been completed, the new batch registration becomes final, and no further rescheduling or transfer will be permitted.

2.4 Entire Course Registration

Batch transfers apply to the entire course registration. Learners cannot transfer individual classes, individual sessions, or selected portions of a course to another batch. The complete course registration will be moved to the approved new batch.

2.5 No Transfer After Batch Commencement

Once the registered batch has commenced, no batch transfer or rescheduling will be permitted. If a learner is unable to attend one or more live sessions after the batch has commenced, the learner may access the available session recordings, where recordings are provided as part of the applicable course.

3. Finality of Batch Transfer

Once a batch transfer has been approved and processed:

• The transfer is considered final.
• No second transfer or rescheduling request will be permitted.
• The learner cannot subsequently request a refund in place of the transferred registration, except where a refund is required under applicable law or falls within one of the refund situations specifically identified in this policy.
• The transferred registration will remain subject to the schedule, terms, and conditions applicable to the new batch.

4. Refund Policy

Course fees are non-refundable, except in the circumstances described below or where a refund is required under applicable law. Refunds are applicable only in the following cases:

4.1 APSN Cancels the Entire Course

If APSN cancels the entire course or program and the learner does not opt to transfer their registration to another available batch, the learner may be eligible for a refund of the applicable course fee.

4.2 Material Rescheduling by APSN

If APSN materially reschedules the entire batch and the revised schedule is not suitable for the learner, the learner may be eligible for a refund of the applicable course fee. The learner may be required to notify APSN within the timeframe communicated by APSN regarding the revised schedule.

4.3 Duplicate or Excess Payment

If APSN receives a duplicate payment or an amount in excess of the applicable course fee, the duplicate or excess amount may be refunded after verification of the payment and enrolment records.

4.4 Payment Successful but Enrolment Not Completed

If payment has been successfully received by APSN but the learner’s enrolment is not completed due to a technical error, APSN will first verify the payment transaction. Where payment can be successfully verified and matched to the learner, APSN may manually process the learner’s enrolment. If the payment cannot be successfully verified or cannot be appropriately applied to the intended enrolment, the amount will be refunded, as applicable, after the necessary verification.

4.5 APSN Unable to Deliver the Enrolled Program

If APSN is unable to deliver the enrolled program or service as committed, the learner may be eligible for a refund of the applicable course fee, subject to the circumstances of the case and applicable law.

5. Cases Where Refunds Will Generally Not Be Provided

Except where required by applicable law or expressly covered under this policy, refunds will generally not be provided for:

• Change of mind after registration.
• Personal scheduling conflicts.
• Work-related commitments.
• Travel plans or relocation.
• Failure to attend scheduled live classes.
• Missing one or more live sessions.
• Failure to join a live session on time.
• Failure to attend due to personal circumstances.
• Requests submitted after the applicable batch transfer deadline.
• Requests for transfer of individual classes or sessions.
• Requests for a second batch transfer after a previous transfer has already been approved.
• Requests made after the registered batch has commenced.
• Failure to review the course schedule before registration.
• Failure to meet course participation or attendance requirements, where applicable.

Where session recordings are made available as part of the course, learners who miss live sessions may access the available recordings instead of requesting a transfer or refund.

6. How to Request a Batch Transfer

Learners who wish to request a batch transfer must contact APSN using the contact details provided below. The request should include:

• Learner’s full name
• Registered email address
• Contact number
• Course / program name
• Current batch details
• Requested batch
• Reason for requesting the transfer

All transfer requests are subject to the 72-hour advance notice requirement, applicable seat availability, and APSN’s approval. Submitting a transfer request does not automatically guarantee approval.

7. How to Request a Refund

Where a learner believes that their situation qualifies for a refund under this policy, they should contact APSN with the relevant details. The refund request should include:

• Learner’s full name
• Registered email address
• Contact number
• Course / program name
• Payment transaction/reference number
• Date of payment
• Reason for requesting the refund
• Supporting information or documentation, where applicable

APSN may verify the enrolment and payment details before determining whether the request qualifies for a refund.

8. Refund Processing

Approved refunds will be processed after APSN completes the necessary verification. Where applicable, refunds will generally be made using the original payment method or through another appropriate payment method determined by APSN. The time taken for the refunded amount to appear in the learner’s account may depend on the payment gateway, bank, card issuer, or other financial institution involved. Any applicable payment processing charges, transaction charges, or other deductions will be handled in accordance with applicable law and the circumstances of the transaction.

9. Payment Gateway or Technical Issues

A failed, pending, duplicated, or technically interrupted payment does not automatically constitute a completed enrolment. Where a payment has been deducted from the learner’s account but APSN has not received or cannot verify the payment, APSN will verify the transaction with the relevant payment gateway or financial institution. If the payment is successfully verified, APSN may complete the learner’s enrolment. If the payment cannot be verified or applied to the intended enrolment, the amount will be refunded as applicable. Learners are advised not to make repeated payments for the same registration until the status of an earlier transaction has been verified.

10. Policy Changes

APSN reserves the right to update or modify this Return & Refund Policy from time to time to reflect changes in its courses, services, payment processes, operational requirements, or applicable legal and regulatory requirements. Any updated version of this policy will be published on this page with the revised effective date. Learners are encouraged to review this policy before making a course registration or payment.

11. Contact Us

If you have any questions regarding course cancellation, batch transfer, rescheduling, or refunds, please contact APSN using the details below.
Email: admin@apsnskillup.com

Address:
Jumde House, 5th Main, 8th Cross,
2nd Block, R.T Nagar,
Bengaluru – 560032, India
Google Maps: View APSN Location

12. Acknowledgement

By completing a course registration and payment with APSN, the learner confirms that they have read, understood, and agreed to the terms of this Return & Refund Policy, including the non-refundable nature of course fees, the one-time batch transfer provision, and the conditions under which a refund may be considered. For any clarification regarding this policy, please contact admin@apsnskillup.com before completing your registration.